Sunrun Solar

Essentially a multi level marketing scheme pretending to be a solar company. They are going to try to pressure you into signing the first time they talk to you. Do not sign anything until you have gotten a second appraisal from another company. There are several local companies that offer cheaper installation with better reviews and a more reputable business model. Ideally, don't even give them your number in the first place. I have told them repeatedly that I am not interested, I am out of state dealing with cancer in my family and I still get two calls a day two months later. All they care about is getting your signature on a finance agreement. Companies like this give solar a bad name.

Good day. Your customer service leaves something to be desired. Our house has been under contract since March. We are a military family selling to another military family with your system installed on our roof. After the home inspection, it was determined that our roof needed to be completely replaced. In early April we requested your services to temporarily remove and store the panels. We were told that the MAXIMUM we would have to wait is 30 days. We were told that no one could be out to complete the work until July. You were very quick to take our payment and then gave us a date in late June after we are scheduled to close on the house. Our buyers have a child with severe asthma and mold remediation measures cannot occur in the attic until the roof is replaced. You have placed undue hardship on my family and have even ignored a letter from my attorney. I will make it my mission to ensure that everyone I know knows how terrible your customer service is unless this is resolved. For the record, I didn’t have the system installed. I just purchased the house with it and regret that entirely now. Furthermore, after speaking with a customer service agent today, who seemed more intent on placating than helping, I will make sure that everyone knows that contracts mean nothing to your company at all.

This company is completely incompetent. I sold my home over 6 years ago. I've signed forms and requested that my name be removed from the account several times and I'm still getting service calls. They called me again today to "assist" me in transferring the account to the current homeowner and thanked me for calling them. I told them I didn't call them, they called me and I don't need assistance, they need to do their job. They said they weren't privy to previous attempts to transfer the account. If they aren't privy to their own company dealings, who is? They are so unprofessional and I have zero faith that this issue will be resolved and that this will be the last time I hear from them. I do not recommend them for business.

I was very well pleased with the installation of my solar panels. The installing crew was very congenial & respectful. The work was done in a short amount of time and everything was cleaned up before they left and it didn't even look like any work had been done. Not a thing was left laying around and I have recommended ViVint Solar to a couple of my friends, so far. The panels look great on my roof and I would consider it a very professional job. Thank you so much.

Vivint's sales team was professional and know exactly how to blow smoke your 6. The install was not easy although some was due to an old house. They brought my electric panel up to current code. My SEVERE problems came about 8 months later. Starting in May of 2020 my roof took some storm damage and needed to be replaced. Due to covid-19 the remov as l/reinstall team was furloughed but that did not stop them from charging me for the process. After 6 weeks I finally got my refund. Now the removal was done. Roof replaced. They charged me more money than originally quoted (for all 19 panels though only 7 were removed) still no refund. They were supposed to reinstall today. The crew came, said they were a man short, installed the brackets and said they would have to come another day for the panels. Called to inquire and have been on hold for 1 and a half hours. I would not recommend this company for ANY AMOUNT of MONEY. If I ran a company like this it would be bankrupt in a month.